Motor Assessor Metropolitan NSW

1 month ago

Sydney, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

Motor Vehicle Assessor | Sydney, NSW

We're committed to fostering an inclusive workplace where everyone feels valued and empowered to contribute their unique perspectives. At Allianz, we believe in creating a culture that celebrates diversity and promotes equity, where people of all backgrounds, ages, and abilities can thrive and grow.

The primary purpose of this role is to apply motor assessing policies and procedures to ensure the best practicable repair cost, customer service, and compliance outcomes are achieved. You'll be responsible for:

  • Delivering best practicable assessment outcomes, whether through repair cost or total loss, including Closed File Reviews and Open File Reviews.
  • Complying with motor assessing processes, guidelines, allowances, parts policy, severity coding requirements, and repairer standards.
  • Applying repair cost benchmarking, alternative parts reporting, and scorecards to improve repairer performance.
  • Contributing to improving the customer service of selected and non-selected repairers.
  • Providing customers with prompt resolution of complaints, including repair warranty, service-related, and other issues.

About You:

  • Current trade qualification license within the motor vehicle repair industry.
  • Experience in repair shop management, estimating, and motor vehicle assessing practices, as well as providing damaged vehicle quotations.
  • A current driver's license.
  • Knowledge of the Motor Vehicle Insurer and Repair Industry Code of Conduct.
  • Ability to plan and prioritize effectively, organize tasks, and manage competing resources and demands.

What's On Offer:

  • A workplace that values diversity, equity, and inclusion.
  • A sense of belonging and being part of a team that's open-minded and supportive.
  • Flexible and remote working options to support work-life balance.
  • Access to over 10,000 on-demand learning resources and programs to support career development.
  • Insurance products, deals, and discounts across a range of retail, tech, and travel brands.
  • Initiatives to support financial wellness, including discounted insurance products, superannuation matching, salary sacrificing, and more.
  • The opportunity to participate in our Employee Share Purchase Program.

About Allianz:

We care about everything that makes you, you. We believe in creating a workplace where everyone can thrive, grow, and contribute their unique perspectives to our collective success.

Adjustments and Support:

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to us for a confidential conversation.

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