Accounting Firm Receptionist

1 week ago

South Yarra, Victoria, Australia people2people Full time
Job Description:
At people2people, we are currently seeking an experienced and detail-oriented Receptionist/Client Services Representative to join our team in South Yarra.
As the first point of contact for clients, you will play a pivotal role in delivering exceptional service and maintaining the firm's reputation for excellence.

About the Role:

Responsibilities include:
* Greeting clients and visitors in a professional and friendly manner
* Assisting with basic accounting tasks such as invoicing and billing
* Liaising with ATO and ASIC
* Answering and directing phone calls to the appropriate staff members
* Managing the firm's main email inbox and forwarding messages as required
* Scheduling appointments and managing conference room bookings
* Assisting clients with inquiries regarding services, appointments, and general information
* Processing client intake forms and updating client databases
* Maintaining the reception area, ensuring it is clean, organised, and presentable
* Coordinating incoming and outgoing mail and packages
* Providing administrative support as needed

About You:

We are looking for a proactive and detail-oriented individual with:
* Previous experience working within an accounting firm, with ASIC and ATO experience being a crucial requirement for this role
* Experience in a customer-facing role where providing exceptional service and support to clients is paramount
* Strong verbal and written communication skills to interact confidently and professionally with clients, colleagues, and other stakeholders
* Ability to multitask and prioritise tasks effectively, managing various responsibilities such as scheduling appointments, managing inquiries, and handling administrative duties
* Ability to handle client inquiries and resolve issues efficiently, demonstrating resourcefulness and professionalism in finding solutions
* Familiarity with basic accounting terminology and processes

What We Offer:

You will be part of a welcoming and friendly culture with a truly collaborative team, and enjoy a competitive salary of up to $80k plus super FTE, as well as the opportunity to work in a fun and dynamic environment with a range of social events and career development opportunities.

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