Client Services Officer

6 days ago


South Yarra, Victoria, Australia people2people Full time
About the Role

We are seeking a dedicated and proactive Client Services Officer to join our team. As the first point of contact for clients, you will play a pivotal role in delivering exceptional service and upholding our firm's reputation for excellence.

Key Responsibilities
  • Greeting Clients: Greet clients and visitors in a professional and friendly manner.
  • Administrative Support: Assist with basic accounting tasks, liaise with regulatory bodies, and provide administrative support as needed.
  • Client Communication: Answer and direct phone calls, manage email inquiries, and schedule appointments.
  • Reception Duties: Maintain the reception area, ensure it is clean and organised, and coordinate incoming and outgoing mail.
Requirements
  • Experience: Previous experience working within an accounting firm, preferably with ASIC and ATO experience.
  • Customer Service: Experience in a customer-facing role with a focus on providing exceptional service and support.
  • Communication: Strong verbal and written communication skills to interact with clients, colleagues, and other stakeholders.
  • Multitasking: Ability to multitask, prioritise tasks effectively, and manage various responsibilities.
What We Offer

Our boutique accounting firm offers a welcoming and friendly culture, close proximity to public transport, and opportunities for career development.



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