Customer Service Ambassador

2 days ago


Perth, Western Australia Avis Full time
About the Role

We are seeking a passionate and energetic individual to join our team as a Customer Service Representative. As a key member of our sales team, you will interact with customers at the rental counter, marketing products and services, completing rental bookings, and responding to general customer inquiries.

Key Responsibilities:

  • Establishing customer car rental needs by actively listening
  • Reviewing ABG's various add-ons and services to determine what best suits the customer
  • Communicating rental procedures and guidelines effectively
  • Completing rental bookings in a timely, efficient, and accurate manner
  • Answering customer questions and inquiries
Perks and Benefits
  • Hourly pay plus commission incentives
  • Wellbeing program including life insurance, discounted health insurance, and superannuation options
  • Access to Perkbox – discounts and offers with hundreds of retailers and big brands
  • Employee discounts on car rental across Avis Budget Group
  • Employee Assistance Program (EAP) provided by Converge
  • Full training provided to help you achieve your goals and reach your potential
Requirements
  • A full and valid driver's license
  • A minimum availability of 3-4 days per week
  • The ability to work in a fast-paced environment while delivering exceptional customer service
  • Previous experience within retail, hospitality, customer service, sales, or similar roles
  • The ability to follow procedures and adhere to company guidelines and standards
  • Comfortable learning and using various computer systems to accurately input rental information


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