Technical Support Specialist
3 weeks ago
As one of the world's leading wine companies, our award-winning portfolio includes beloved brands such as Hardys, Grant Burge, St Hallett, Mud House, Jam Shed and many more.
About the RoleThe IT Support Specialist role is responsible for providing front-line services to end-users on software and hardware related problems across the Global IT user base.
Key Responsibilities- Provide timely, accurate and appropriate responses to customer queries
- Investigate and resolve application or data issues using a variety of tools and resources
- Ensure Backup and recovery strategies are in place across all environments
- Carefully evaluate alternative risks and solutions before acting to provide timely resolution
- Preferred Qualifications: Bachelor's Degree/Diploma or equivalent
- Required Experience: 2-3 year's industry experience working in a Help Desk or similar environment
- Experience with Microsoft Windows 10 & 11, Windows Server, Active Directory, Intune, Entra and Azure AD environment and basic network troubleshooting
Accolade Wines will provide the ideal climate and a hand-picked rewards package for you to make a difference in our successful and growing business.
You will also have access to: Wine allowance and access to unique wine specials, Paid Parental Leave, Fast Friday finishes, Modern office located in the heart of the Adelaide CBD, Loyalty Leave, Accolade Wines Anniversary day off, Go Beyond Day, Access to an extensive online learning library, Private Health Insurance Discounts, Annual Flu Vaccination Program and Employee Assistance Program.
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