Customer Relationship Coordinator

4 days ago

Melbourne, Victoria, Australia Simonds Homes Full time

Discover Your Role at Simonds Homes


We are seeking a highly skilled Customer Relationship Coordinator to join our team at Simonds Homes, working in our Pakenham office. As a key member of our Greater East team, you will play a vital role in guiding clients through the home building process.


About the Opportunity


This is a full-time position offering flexible work arrangements with a minimum of two days in the office. You will be responsible for managing a portfolio of clients, communicating with them on a weekly basis to provide regular updates, and ensuring that all client files are up-to-date with relevant notes and information.


Your Key Responsibilities



  • Communicate with clients to provide regular updates and ensure their needs are met
  • Manage pre-site administration for a portfolio of clients, including coordinating meetings and liaising with other departments as required
  • Liaise with banks and mortgage lenders to secure finance approvals for clients
  • Maintain a current working knowledge of Simonds product and promotions to provide expert advice to clients
  • Work collaboratively with other team members to deliver exceptional customer service

About You


We are looking for an individual with proven administration experience, preferably within the residential building industry or a similar field. You should possess excellent communication skills, both written and verbal, and be able to build rapport quickly with clients and colleagues alike.


Desirable Skills and Qualifications



  • Experience in a customer-focused role with conflict and problem management skills
  • Knowledge of the building and construction industry, with experience in a pivotal customer contact role
  • Familiarity with framework experience and ability to work in a goal-oriented environment
  • Highly developed interpersonal and communication skills, with the ability to multitask and deal with a variety of activities

What We Offer


In addition to a competitive salary, you can expect a range of benefits, including:



  • A generous discount on our award-winning homes, as well as discounts on all things that go into them
  • Access to our free employee well-being program, providing counselling, nutritional, financial, and legal support for both you and your immediate family
  • Opportunities for professional and personal growth through our Learning and Development programs
  • Generous rewards and recognition for outstanding performance

Estimated Salary: $70,000 - $90,000 per annum, depending on experience


Simonds Homes offers a dynamic and supportive work environment, where you can grow and develop your career while making a real difference in people's lives. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.

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