
Employee Share Plans Administrator
1 week ago
We are seeking a highly skilled and organized Client Service Administrator to join our team. As a key member of the Service Delivery Team, you will be responsible for delivering exceptional service to clients and their employee share plan participants.
The Employee Share Plans business has three client-facing regions (EMEA, APAC, NA) with Product, Marketing, Information Technology, and Operations teams providing global support. We support over 1,200 clients and 5 million share plan participants across 124 countries from 17 operational countries.
- Respond to enquiries from share plan participants and maintain employee register details
- Maintain reporting and administrative documents, including calendars of events and procedure documents
- Ensure timely and efficient completion of work to meet service levels and internal benchmarks
- Foster positive relationships with internal and external stakeholders
- Identify improvement ideas and streamline day-to-day processes to increase efficiency and effectiveness
- Ability to manage changing priorities, strong communication and time management skills
- High attention to detail
- Ability to work independently and as part of a team
- Strong problem-solving skills, flexibility, and initiative
- Proficiency in MS Office products, specifically Excel
- Knowledge of Employee Share Plans and/or the financial services industry is highly regarded
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