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Service Excellence Manager

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North Mackay, Queensland, Australia beBeeCustomerService Full time $55,000 - $60,000
Our Job Listing

Job Title: Service Excellence Manager

**Job Description:**
We are seeking a skilled and experienced customer service leader to join our team. As a Service Excellence Manager, you will be responsible for leading the reception team and ensuring exceptional customer service standards are met. You will manage overdue accounts, cancellations, and enquiries while working with the retail manager to ensure adequate staff are working at critical times.

**Key Responsibilities:**
- Manage overdue accounts and cancellations
- Supervise the Reception team and provide ongoing support and training
- Roster the Reception team to meet customer service targets and KPIs
- Answer calls, handle queries, and resolve complaints efficiently
- Maintain venue cleanliness and adhere to company policies

**Requirements:**
- 3+ years of customer service supervisory experience with excellent communication skills
- Financially driven with natural drive to achieve individual and team targets
- Experience in a KPI-driven environment with ability to solve problems and overcome obstacles
- Outstanding communication abilities with a desire to achieve exceptional customer outcomes
- Strong work ethic and initiative to learn new systems

**Benefits:**
- Free gym membership to all locations
- Discounts on supplements, apparel, and café products
- Access to wellness spas at discounted rates
- Birthday leave - have your birthday off and get paid for it

**How to Apply:**
Click 'APPLY' to submit your resume and cover letter explaining why you want to join our team and what you can bring to our business.