Client Account Liaison

1 week ago

Melbourne, Victoria, Australia beBeeAccountManagement Full time $90,000 - $120,000

Business Development Specialist

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The primary objective of this role is to oversee the management and coordination of facilities maintenance works across various clients nationwide. As a key member of the Operations team, you will be responsible for ensuring seamless communication with clients, resolving issues efficiently, and maintaining clear updates throughout the process.

This includes serving as the primary point of contact for clients, managing account obligations, fostering strong client relationships, and developing proposals for potential solutions. You will also be responsible for managing client quote thresholds, overseeing estimate approvals, and organizing quarterly business reviews (QBRs) with client teams to ensure meeting service level agreements (SLAs).

Additionally, you will monitor service delivery performance against established metrics/KPIs, identify gaps, and implement corrective action plans to meet objectives. You will take ownership of client presentations and special projects, collaborating directly with clients and internal teams to ensure escalations and issues are resolved quickly and efficiently.

Furthermore, you will manage and update client systems to maintain full reporting capabilities and accurate data. You will work closely with internal teams to ensure all client KPIs are met or exceeded, aligning team efforts with client expectations. Your leadership skills will enable you to provide direction to team members, foster a collaborative environment, and promote accountability.

Requirements:

  • 2+ years equivalent work experience in an environment with similar accountabilities
  • Proven account management experience in Facilities Management
  • Customer Advocacy & Sales or Sales Administration & Management desirable but not essential
  • Proficiency in Systems both Client & Facilities Management Services operating platforms
  • Data collection and reporting experience
  • Technical & financial business acumen for proposal and report development
  • Demonstration experience developing and confidently presenting to clients
  • Superior skills MS Office with a focus on Excel & Power Point
  • Strong communications skills, both written and verbal
  • Negotiation skills

Why Join?

Join a supportive team culture, flexible work options, and opportunities for career growth and development. We value hard work, inclusivity, and teamwork, offering generous remuneration, job security, and ongoing training and professional development.

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