Advanced Technical Support Specialist

1 week ago

Brisbane, Queensland, Australia beBeeTechnical Full time $70,000 - $98,000

Delivering exceptional technical support and problem resolution to clients is at the heart of this role.

Our team is passionate about providing innovative technology solutions that meet client needs. We strive to create a positive work environment with a fun and social culture.

About the Job

We're seeking an experienced ICT Helpdesk Technician to join our award-winning team. The successful candidate will provide remote technical support and project management services to clients, including handling escalations from junior engineers.

You'll be working with a diverse range of platforms and technologies, including Microsoft Cloud solutions. We offer opportunities for professional development, including paid certifications and training programs.

Key Responsibilities:
  • Provide remote technical support and resolve complex problems for clients.
  • Assist and manage client projects as required.
  • Support a wide range of platforms and technologies, including Microsoft Cloud solutions.
  • Mentor junior team members and handle escalations from Level 1 Engineers.

We're committed to your career growth and offer opportunities for professional development. If you have a passion for delivering excellent customer service, are patient and empathetic, and enjoy solving problems, we'd love to hear from you.

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