Advanced Technical Support Specialist

5 days ago

Brisbane, Queensland, Australia beBeeTechnical Full time $90,000 - $110,000

Technical Support Specialist Role

About the Role:

We are seeking a skilled Field Engineer/Customer Engineer to provide technical support to internal and external stakeholders. This is a dynamic role that requires delivering high-quality solutions in a fast-paced environment.

The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for staying up-to-date with the latest technologies.

Key Responsibilities:
  • Deliver desktop and server support across various platforms including Windows and Linux.
  • Install, configure, and troubleshoot hardware and software components.
  • Provide advanced Office 365 support including Outlook, Exchange, and mailbox management services.
  • Manage Active Directory tasks such as user account provisioning and mailbox setup.
  • Perform hardware maintenance tasks like break/fix, upgrades, and diagnostics.
  • Support both physical and virtual environments including VMs, servers, and desktops.
  • Conduct network fault diagnostics and root cause analysis to resolve complex issues.
  • Configure and manage printers; oversee deployments and disposals.
  • Execute complex software installations and troubleshoot application problems.
What You'll Get:

This is a challenging and rewarding role that offers opportunities for professional growth and development. Our team is committed to excellence and is looking for someone who shares our values.

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