Administrative Coordinator

2 weeks ago

Adelaide, South Australia beBeePestControl Full time $60,000 - $80,000
Service Coordinator Job Description

This is a full-time role that involves coordinating service activities for the pest team. The successful candidate will be responsible for ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to the line Manager.

The core responsibilities of this role include:

  1. Organisation and scheduling of regular field service activities
  2. Ensuring all Service Technician visits are loaded within set time frames
  3. Organising installations and jobs for completion within divisional time frames and expectations
  4. Responding to customer enquiries/complaints on service and where required arranging necessary non-routine service calls
  5. Dealing with all paperwork and administration related to service activities and routing of documents for entry into the Branch Contracts Computer System
  6. Ensuring all daily routines completed by technicians are recorded in accordance with divisional requirements
  7. Providing ongoing reports requested by management in relation to such items as state of service, jobs, customer service history, specific technician productivity, and customer retention
  8. Maintaining reporting spreadsheets within timeframes
Required Skills and Qualifications

To be successful in this role, you will need to have:

  • Excellent phone etiquette
  • Strong written and verbal communication skills
  • Strong computer skills
  • Ability to give clear instructions
  • Strong collaboration skills
  • Strong time management skills
  • Previous experience in a similar role, or fast-paced office environment
Benefits

As part of our team, you will enjoy:

  • A collaborative and friendly work environment
  • Ongoing training and development opportunities
  • The chance to work with a global organisation
Others

Please note that as part of the recruitment process, you will be required to complete pre-employment medical and reference checks.

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