Content Strategist

2 weeks ago

Brisbane, Queensland, Australia beBeeKnowledge Full time $80,000 - $169,000
Job Title

We are seeking a knowledgeable professional to create and maintain customer-facing knowledge resources. This role is ideal for someone who can simplify complex ideas into clear, engaging content.

The successful candidate will be responsible for crafting high-quality knowledge base articles, quick-start guides, and tutorials that showcase product features and benefits. They will also work closely with cross-functional teams to stay ahead of customer needs and product changes.

Key Responsibilities:

  • Develop clear, concise, and well-structured knowledge base articles and guides;
  • Design visual content such as annotated screenshots and walkthroughs to illustrate product features;
  • Create short, engaging tutorial videos to make learning easy and intuitive;
  • Work collaboratively with Product, Customer Success, and Marketing teams to ensure alignment with customer needs and product changes;
  • Organize and maintain knowledge content to ensure it is easy to find and understand;
  • Monitor feedback and usage metrics to continuously improve knowledge assets;
  • Ensure all content meets brand voice, tone, and accessibility standards.

Requirements:

  • Exceptional writing and editing skills for both technical and non-technical audiences;
  • Experience creating customer help content for SaaS platforms (e.g., how-to articles, product release notes, quick-start guides);
  • Familiarity with tools like Loom, Freshdesk, HubSpot, Notion, Confluence, or similar for video, screen capture, and content management;
  • Ability to simplify complex product concepts into clear, helpful content across multiple formats;
  • Detail-oriented with strong organisational and project management skills;
  • Collaborative approach with a natural ability to work cross-functionally across Product, Support, and Marketing.

What We Offer:

  • A competitive salary package including superannuation benefits;
  • Flexible work arrangements that support your unique needs;
  • 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer's leave;
  • Women in Digital membership, granting access to industry events and resources;
  • Additional birthday, community giving, wellness and study leave;
  • Employee Assistance Program counselling service and wellbeing resources;
  • A jam-packed calendar of cultural celebrations and social activities;
  • Global career and professional development opportunities;
  • Salary sacrifice and an Employee Stock Purchase Plan.
Our Company Culture

We value collaboration, innovation, and customer success above all else. Our company culture is built on the pillars of passion, care, accountability, excellence, and ingenuity. We strive to create a workplace where every individual feels valued, supported, and empowered to make a meaningful impact.

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