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Service Excellence Professional
2 weeks ago
We are seeking a talented Customer Service Ambassador to support our sales team and drive customer satisfaction.
This role is responsible for managing order processing, product information, and delivery schedules in close collaboration with the sales team.
Key responsibilities include:
- Responding to customer inquiries and collaborating with sales staff on pricing, products, and solutions.
- Managing sales orders, delivery schedules, and backorder reports.
- Communicating with internal and external stakeholders to ensure smooth order processing.
- Supporting the sales team with customer service and maintaining CRM data including quotes, opportunities, and project updates.
- Assisting Business Development Managers in creating marketing materials.
- Contributing to the effectiveness of our Quality Management System by upholding and promoting our quality policies.
Requirements for Success
This role requires a confident communicator and team player who thrives under pressure and is driven to deliver exceptional customer experiences.
Essential skills and qualifications include:
- Strong communication, organisation, multitasking, and problem-solving abilities.
- Proven customer service experience with a positive attitude.
- Ability to develop product knowledge and support quoting and order management.
- Proficiency in using CRM systems and handling phone-based interactions.
