Service Excellence Manager
6 days ago
We are seeking an experienced professional to lead our local customer service team, focusing on maximizing responsiveness and accuracy. This role will involve identifying and developing improved processes, providing great customer service to key accounts, and ensuring the team meets service level targets.
About the Opportunity:
- Lead a fast-paced customer service team in a manufacturing environment
- Develop and implement process improvements to enhance stakeholder engagement
- Provide exceptional customer service to a portfolio of key accounts
- Support the team by handling escalations and overseeing order processes
- Cultivate a culture of excellence within the team
Your Background:
- Experience leading Customer Service teams in a dynamic environment
- Excellent communication and organizational skills
- Strong analytical skills with ability to generate reports and track relevant KPIs
- Familiarity with CRM systems (SAP and Microsoft Dynamics)
- A customer-centric mindset and positive demeanor
What We Offer:
We provide a varied career journey with opportunities for experiential learning, cross-functional and lateral moves. We value diversity and seek curious individuals who thrive in a changing environment.
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