Exceptional Customer Experience Specialist

7 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $130,000

Delivering Exceptional Customer Experiences

We are seeking a skilled and dedicated professional to join our customer support team as a Support Consultant.

About the Role

  • This is a front-line customer service interface for customers, consumers and internal stakeholders. The successful candidate will be joining a team passionate about delivering exceptional customer experiences and fostering loyalty among our customers.
  • Resolve issues with customers via phone, email and web chat in an empathetic, professional and timely manner.
  • Balance customer demand and multitasking in a fast-paced customer contact environment.
  • Work as part of a high-performing team driving performance excellence.
  • Communicate with colleagues across all levels of the organisation influencing to find the best customer outcome.
  • Identify opportunities to innovate and improve the employee experience, customer experience and operational excellence.
  • Provide thoughtful and insightful feedback to improve products and services.

Key Skills and Qualifications

  • 1+ years' experience in a similar corporate or call centre environment that is fast-paced and ever changing.
  • Strong technical proficiency; proven ability to multitask using multiple systems while on the phone with customers.
  • Experience in real estate roles such as leasing consultant, property manager or similar are highly beneficial.
  • Demonstrated experience delivering service that promotes customer loyalty and advocacy through clear communication, positive language, active listening and empathy.
  • Experience resolving customer problems in a timely manner through strong analysis and decision making, persuasion skills and being adaptable to meet customer needs.
  • Resilience, accountability for the customer experience and a continuous improvement mindset.
  • Growth mindset and enthusiasm for learning.

Benefits

  • A hybrid and flexible approach to working.
  • Flexible leave options including birthday leave and purchase additional leave.
  • Flexible parental leave offering for primary and secondary carers.
  • Volunteering leave, community grants, matched payroll giving and community café initiatives.
  • Hackdays to bring innovative ideas to life.

Our Commitment to Diversity, Equity and Inclusion

We believe teams with diverse ideas and experiences are more creative, effective and drive disruptive thinking.

Join Our Team

Keen to be part of our team but didn't find a perfect match? We encourage you to explore our Talent Neighbourhood.

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