Airport Passenger Service Representative
7 days ago
Job Summary: We are seeking a highly motivated and customer-focused Passenger Service Agent to join our team at dnata Airport Services Pty. Limited.
About the Role: As a Passenger Service Agent, you will be responsible for delivering exceptional customer service to all client airlines, ensuring timely and efficient passenger handling, and adhering to regulatory requirements.
Key Responsibilities:
- Deliver a high standard of customer service, ensuring all customer service requirements are met in a timely and professional manner.
- Carry out passenger check-in duties and other duties commensurate with passenger service.
- Assist passengers with special needs, including pushing wheelchairs to assist passengers.
- Promote and maintain a positive company image, adhering to grooming, behavior, and service standards.
- Follow direction during shifts to achieve required timely aircraft scheduled departures.
- Comply with dnata Standard Operating Procedures and Policies.
Essential Criteria:
- Minimum of 2 years' experience in a customer service-oriented role.
- Experience in dealing with difficult situations and high-volume, personalized customer service.
- Ability to handle baggage up to 32kg.
- Ability to work unsupervised at times and in a changing and fast-paced team environment.
- High level of computer skills.
- Motivated and capable of committing to rostered shifts spanning 24 hours/7 days a week.
Desirable Criteria:
- Fluency in Mandarin, Cantonese, or Spanish.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
How to Apply: If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].
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