Airport Passenger Service Representative

7 days ago


Melbourne, Victoria, Australia dnata Full time

Job Summary: We are seeking a highly motivated and customer-focused Passenger Service Agent to join our team at dnata Airport Services Pty. Limited.

About the Role: As a Passenger Service Agent, you will be responsible for delivering exceptional customer service to all client airlines, ensuring timely and efficient passenger handling, and adhering to regulatory requirements.

Key Responsibilities:

  • Deliver a high standard of customer service, ensuring all customer service requirements are met in a timely and professional manner.
  • Carry out passenger check-in duties and other duties commensurate with passenger service.
  • Assist passengers with special needs, including pushing wheelchairs to assist passengers.
  • Promote and maintain a positive company image, adhering to grooming, behavior, and service standards.
  • Follow direction during shifts to achieve required timely aircraft scheduled departures.
  • Comply with dnata Standard Operating Procedures and Policies.

Essential Criteria:

  • Minimum of 2 years' experience in a customer service-oriented role.
  • Experience in dealing with difficult situations and high-volume, personalized customer service.
  • Ability to handle baggage up to 32kg.
  • Ability to work unsupervised at times and in a changing and fast-paced team environment.
  • High level of computer skills.
  • Motivated and capable of committing to rostered shifts spanning 24 hours/7 days a week.

Desirable Criteria:

  • Fluency in Mandarin, Cantonese, or Spanish.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

How to Apply: If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].



  • Melbourne, Victoria, Australia dnata Full time

    Job Title: Passenger Services Agent Melbourne Airport, VicWe are seeking a highly motivated and customer-focused individual to join our team as a Passenger Services Agent at Melbourne Airport.Key Responsibilities:Deliver Exceptional Customer Service: Provide timely, efficient, and professional passenger service functions, ensuring all customer service...


  • Melbourne, Victoria, Australia dnata Full time

    Job Title: Passenger Services Agent Melbourne Airport, VicWe are seeking a highly motivated and customer-focused individual to join our team as a Passenger Services Agent at Melbourne Airport.Key Responsibilities:Deliver Exceptional Customer Service: Provide a high standard of customer service to all client airlines, ensuring all customer service...


  • Melbourne, Victoria, Australia dnata Full time

    Job Title: Passenger Services Agent Melbourne Airport, VicThe Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met. Also responsible for the...


  • Melbourne, Victoria, Australia Melbourne Airport Full time

    This is a key role at Melbourne Airport, responsible for ensuring operational excellence across various touchpoints within the terminals. The Airport Operations Specialist coordinates communications, resource management, and customer experience efforts to maintain a safe, efficient, and customer-friendly airport environment.Key Responsibilities:Operational...


  • Melbourne, Victoria, Australia Melbourne Airport Full time

    About the Role: We are seeking a skilled Presentation Coordinator to join our Engineering and Asset Management team at Melbourne Airport. As a key member of our team, you will assist Asset Managers in improving the presentation of the airport precinct.Key Responsibilities:Undertake audits to identify improvements for passenger experience and asset...


  • Melbourne, Victoria, Australia Melbourne Airport Full time

    This is a critical role at Melbourne Airport, responsible for ensuring operational excellence across various touchpoints within the terminals. The Airport Operations Specialist coordinates communications, resource management, and customer experience efforts to maintain a safe, efficient, and customer-friendly airport environment.The role involves real-time...


  • Melbourne, Victoria, Australia Melbourne Airport Full time

    This is a key role at Melbourne Airport, responsible for ensuring operational excellence across various touchpoints within the terminals. The Airport Operations Specialist coordinates communications, resource management, and customer experience efforts to maintain a safe, efficient, and customer-friendly airport environment.Key Responsibilities:Operational...


  • Melbourne, Victoria, Australia Melbourne Airport Full time

    This is a key role at Melbourne Airport, responsible for ensuring operational excellence across various touchpoints within the terminals. The successful candidate will have experience in airport operations or a similar environment, typically 5+ years, and relevant qualifications in Aviation, Airport Management, or a related field advantageous. Strong...


  • Melbourne, Victoria, Australia Melbourne Airport Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Check-in Crew Member at Melbourne Airport. As a key member of our ground handling team, you will be responsible for providing exceptional customer service to airline passengers and ensuring a smooth check-in experience.Key ResponsibilitiesGreet customers...


  • Melbourne, Victoria, Australia Melbourne Airport Full time

    About the Role:We are seeking a highly skilled Presentation Coordinator to join our Engineering and Asset Management team at Melbourne Airport. As a key member of our team, you will play a critical role in improving the presentation of our airport precinct.Key Responsibilities:Conduct audits to identify improvements for passenger experience and asset...


  • Melbourne, Victoria, Australia Melbourne Airport Full time

    Key ResponsibilitiesThe Communications Officer role is a key position in the success of daily operations at Melbourne Airport. The primary challenge for this role is to ensure accurate, timely, and appropriate communication to a wide range of customers and stakeholders is achieved.The role will also ensure the safe and efficient operations of the airport...


  • Melbourne, Victoria, Australia Melbourne Airport Full time

    Key Responsibilities:The successful candidate will be responsible for providing a 24-hour communications, coordination, and monitoring point for external and internal operations within the Integrated Operations Centre (IOC).They will assist the Managers within the IOC on other matters, including emergencies and operational events, and coordinate airport...


  • Melbourne, Victoria, Australia Melbourne Airport Full time

    About the RoleWe are seeking an experienced and skilled Airport Communications Officer to join our team at Melbourne Airport. As a key member of our Integrated Operations Centre, you will play a critical role in ensuring accurate, timely, and appropriate communication to a wide range of customers and stakeholders.Key ResponsibilitiesProvide 24-hour...


  • Melbourne, Victoria, Australia Melbourne Airport Full time

    About the RoleWe are seeking an experienced and skilled Airport Communications Officer to join our team at Melbourne Airport. As a key member of our Integrated Operations Centre, you will play a critical role in ensuring accurate, timely, and appropriate communication to a wide range of customers and stakeholders.Key ResponsibilitiesProvide 24-hour...


  • Melbourne, Victoria, Australia Melbourne Airport Full time

    Job Title: Airport Communications SpecialistWe are seeking an experienced Airport Communications Specialist to join our team at Melbourne Airport. As a key member of our operations team, you will be responsible for ensuring accurate, timely, and appropriate communication to a wide range of customers and stakeholders.Key Responsibilities:Provide a 24-hour...


  • Melbourne, Victoria, Australia Melbourne Airport Full time

    Communications Officer RoleMelbourne Airport is seeking a skilled Communications Officer to join our team in a permanent full-time capacity. As a key member of our Integrated Operations Centre, you will play a vital role in ensuring accurate, timely, and appropriate communication to a wide range of customers and stakeholders.Key Responsibilities:Provide...


  • Melbourne, Victoria, Australia Melbourne Airport Full time

    Coordinate the design and development of comprehensive learning and performance initiatives at Melbourne AirportWe are seeking a talented Learning and Development Specialist to join our Learning and Capability team on a 12-month fixed term maternity leave cover contract.The role will be responsible for supporting the development, delivery, and coordination...


  • Melbourne, Victoria, Australia Melbourne Airport Full time

    Coordinate the design and development of comprehensive learning and performance initiatives at Melbourne AirportWe are currently seeking a talented Learning and Development Specialist to join our Learning and Capability team on a 12-month fixed term maternity leave cover contract.The role will be responsible for supporting the development, delivery, and...


  • Melbourne, Victoria, Australia Melbourne Airport Full time

    Job Title: Learning and Development Specialist Airport OperationsWe are seeking a highly skilled Learning and Development Specialist to join our team at Melbourne Airport. As a key member of our Learning and Capability team, you will play a critical role in designing and developing comprehensive learning and performance initiatives that drive business...


  • Melbourne, Victoria, Australia Melbourne Airport Full time

    Job Title: Learning and Development Specialist Airport OperationsWe are seeking a highly skilled Learning and Development Specialist to join our team at Melbourne Airport. As a key member of our Learning and Capability team, you will play a critical role in designing and delivering comprehensive learning and performance initiatives that drive business...