Administration Officer
5 days ago
We are a dynamic and innovative technology enterprise dedicated to empowering people living with disability to reach their goals and aspirations through inclusive technology solutions.
Job SummaryWe are seeking a highly skilled and motivated Administration Officer to join our team on a 12-month contract basis. As an Administration Officer, you will play a critical role in providing exceptional customer service, administrative support, and contributing to our team's continuous improvement practices.
Key Responsibilities- Customer Service: Provide excellent customer service to potential new clients, existing clients, and their support networks, ensuring a positive and inclusive experience.
- Communication: Communicate effectively with customers, trades, and suppliers, ensuring timely and accurate information exchange.
- Appointment Scheduling: Book customer appointments and schedule work for our Occupational Therapists and Technicians, ensuring seamless coordination.
- Team Collaboration: Contribute to our team's continuous improvement practices, identifying areas for growth and implementing solutions.
- Feedback and Reporting: Seek customer feedback, collect data, and report on satisfaction, ensuring we continuously improve our services.
- Customer Service Experience: Proven experience in a customer service role, with the ability to communicate professionally to a range of clients and stakeholders via telephone and email.
- Team Player: A team player with strong problem-solving skills, able to work collaboratively with our team.
- Administrative Skills: Well-organized with strong administrative skills, including calendar management, shared inbox management, and data entry.
- Technology Knowledge: General interest in or ability to learn about off-the-shelf smart home technology.
- NDIS Environment: Knowledge of the NDIS environment is not essential but would be beneficial.
- Value Base: A deeply felt value base in support of improving the life chances for people living with disability and their families, especially in respect of choice and inclusion.
As an Administration Officer at The Post At Mint Hill Llc, you will have the opportunity to work with a committed team in an innovative technology enterprise, offering:
- Competitive Salary and Benefits: Access to our competitive salary and benefits package, including generous salary packaging options.
- Flexible Work Environment: A flexible, family-friendly environment that promotes a healthy work-life balance, including partial remote-work arrangements.
- Inclusive Workplace: An accessible and inclusive workplace that welcomes and celebrates diversity of all kinds.
To apply for this exciting opportunity, please submit your resume and cover letter addressing the skills and experience described above. We will consider applications as they are received.
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