Administration Officer

2 months ago


Adelaide, South Australia Icon Group Full time
About the Role

We are seeking an experienced Administration Officer to join our team at Icon Group, a leading provider of cancer care services. This is a full-time, permanent role operating between the hours of 8am and 6.30pm, Monday – Friday (38hr week).

Key Responsibilities
  • Welcoming patients, collecting and entering personal details
  • Scheduling appointments
  • Triage referrals to Radiation & Medical Oncologists
  • Answering telephone calls and responding to enquiries
  • Entering and processing patient billing and balancing daily banking
  • Maintaining and managing patient information
  • Medical records management
  • Filing and scanning of documentations
About the Ideal Candidate

We are looking for an experienced Administration Officer with outstanding customer service skills to join our team. The ideal candidate will be proactive, flexible, personable and enthusiastic about the role.

Requirements
  • Experience in a front-line administrative role including the use of electronic management systems.
  • An understanding of Medicare and health insurance funds would be an advantage.
  • Windows (or similar) programs e.g., Email, Word
  • Ability to work autonomously and effectively in a team environment and plan, coordinate and organise workloads to achieve quality patient service outcomes in a timely manner.
  • Demonstrated effective interpersonal communication and collaborative problem-solving skills when managing difficult and sensitive issues with team members, patient and their families, VMO's and other customers.
  • Excellent organisational and time management skills.
  • Ability to work cooperatively and effectively as a team member, supporting the Icon values to achieve Vision and Mission of Icon.
  • Ability to demonstrate a high level of resilience and emotional intelligence while working in a demanding and stressful environment. Ability to establish successful relationships with team members, patients, doctors and other customers by ensuring needs and expectations are understood and managed in a timely and effective manner thereby enhancing clinical services.
  • Ongoing development of skills and knowledge by participating in training and development programs to ensure competence to meet operational needs, achieve strategic goals and engage team members in their work.

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