Roadside Assistance Team Lead

3 days ago

Melbourne, Victoria, Australia beBeeExcellence Full time $97,643 - $122,391

Leading a dynamic team environment, we are seeking an exceptional leader to drive the customer experience in our Iconic Roadside Assistance division.

Job Description

We offer the opportunity to create meaningful experiences for customers and members, with a focus on empathy and strong connections between our brand, the community, and the members.

  • Deliver a customer experience-first approach across all touchpoints and channels.
  • Maintain strong and lasting member/customer relationships through timely inbound contact initiatives.
  • Ensure delivery on our Brand Promise by achieving deadlines, set targets, and objectives.

A day in this role will involve driving business growth, managing high-performing teams, and reviewing processes to gain valuable insights.

As a champion of customer-centric culture, you will deliver outstanding outcomes and unforgettable customer experiences.

Required Skills and Qualifications

To succeed in this fast-paced role, you will need:

  • Minimum Year 12 education + 3 years operational management in Contact Centre/Customer Service, including team management.
  • Leadership experience, leading high-performing teams.
  • Change Management experience, implementing successful strategies.
  • Professional Communication, effective in various mediums.
  • Customer Service Excellence, in delivering outstanding service.
  • Experience with team coaching and supporting staff development.
  • Total performance management, assisting/achieving KPI targets.
Benefits

We offer a dynamic career that provides flexibility and rewarding perks. Work from home or at our office, with free parking, employee access to our gym, onsite cafe, and barista-made coffee.

Our team is passionate about delivering excellent service and making a difference in our community. We believe in work-life balance and offer a generous annual leave policy.

Others

Every interaction will be a chance to shine and make a difference. Join us in creating lasting impressions and delivering exceptional customer experiences.

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