Nightfill Manager Duty Manager

6 days ago

Bathurst, New South Wales, Australia Bernardi Group Full time
About the Role

We are seeking a highly skilled and experienced Nightfill Duty Manager to join our team at Bernardi Group. As a Nightfill Duty Manager, you will be responsible for ensuring the smooth operation of our store during nightfill hours.

Key Responsibilities:

  • Manage and mentor a team of employees to achieve expected standards and keep everyone on task.
  • Ensure the main functions in each department are in order, including milk, bread, meat, deli, and customer service.
  • Implement and maintain store procedures as per the Bernardi Group standard.
  • Effective communication with employees and management.
  • Ensure the service departments, customer service and deli, are fully operational and providing excellence in customer service.
  • Ensure all employees have been allocated and are undertaking their required duties.
  • Ensure the store is looking clean and tidy at all times.
  • Store cleanliness in general, including entrance and carpark bins, cardboard and plastic crushed, and warehouse left in good shape for next day.
  • Ensure stock levels in each department are of the Bernardi Group standard.
  • Undertake store walks at strategic times of the day to ensure tasks are completed and departments are up to standard.
  • Deal with customer complaints in a professional manner.
  • Ability to undertake emergency procedures as required.
  • Work with and beside employees in various departments to develop a full knowledge of what is expected.
  • Undertake all customer service duties, including till operation, providing excellent customer service, and balancing of cash register as required.
  • Accountable for ensuring all cash registers are locked in the safe and accurate dispensing of change as required.
  • Opening and/or closing of store if required and security around this process.
  • Ensure 2 employees assist with the lock up of the store.
  • Understand fridge alarms and how to locate and fix.
  • Mentor, coach, and assist team members in their roles within the business.
  • Ensure a happy workplace where people love to come and work.
Requirements

We are looking for someone with:

  • Recent relevant retail experience.
  • First Aid certificate.
  • Food safety Certificate.
  • Responsible Service of Alcohol (RSA) certificate.
  • Current WorkCover Fork Lift (LF) Truck ticket/licence.
  • Demonstrated working knowledge and experience of managing retail outlets.
  • Management experience or ability to give direction, lead, and coach team members.
  • Demonstrated excellence in written, verbal, and interpersonal communication skills.
  • The ability to work efficiently to a set routine and be thorough with procedures.
  • Demonstrated attention to detail or ability to identify an issue and fix it.
About Us

We are a dynamic family-owned company operating independent supermarkets in the Central West and Riverina areas of New South Wales. With a focus on fresh food, our vision is to deliver an exceptional shopping experience for our customers through quality produce, everyday lower prices, and by supporting local growers and businesses.

The Bernardi Group have been providing local residents of Country NSW with an independent grocery alternative since 1969, with the first store operating as a fruit market. Bernardi's now operate large format supermarkets and employ over 500 people in the Central West and Riverina.

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