Employee Share Plans Business Development Lead

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $100,000 - $150,000

Are you an experienced professional looking to take your career to the next level? Do you have a passion for delivering exceptional client experiences and driving business growth?

About This Role

We are seeking a highly skilled and motivated Client Services Director to join our team. In this role, you will be responsible for leading our customer success strategy and overseeing the execution of Employee Share Plan administration services.

  • Customer Success & Relationship Management: You will lead the Customer Success strategy for Employee Share Plans, ensuring a client-centric approach to service delivery. Build and maintain strong, long-term relationships with key clients, understanding their specific needs and providing tailored solutions.
  • Operational Excellence & Service Delivery: Oversee the execution of Employee Share Plan administration services, ensuring seamless implementation and compliance with regulatory requirements. Collaborate with internal teams to enhance service delivery and address client needs.
  • Client Onboarding & Adoption: Manage the end-to-end onboarding process for new Employee Share Plan clients, ensuring a smooth transition and successful adoption. Conduct training and education sessions for clients to maximise their understanding and usage of our ESP platform and services.
  • Business Growth & Retention: Identify opportunities for upselling and cross-selling additional services to existing clients. Develop and implement client engagement strategies to increase retention and loyalty.
  • Risk & Compliance Management: Ensure all Employee Share Plan services comply with relevant regulatory and governance requirements.
What We're Looking For
  • A proven track record of delivering exceptional client experiences and driving business growth.
  • Excellent communication and relationship-building skills.
  • Ability to work collaboratively as part of a high-performing team.
  • Strong analytical and problem-solving skills.

If you are a results-driven and customer-focused professional looking for a challenging and rewarding opportunity, please submit your application.

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