Share Plan Portfolio Manager

Employee Share Plan Manager

The primary function of this role is to manage the administration of employee share plans for a portfolio of clients. This includes providing support to client relationship managers with the management of link's relationships with EPS clients.

Key accountabilities and main responsibilities include understanding and delivering to client/employee expectations in the management of share plans, representing equity plan solutions vision and objectives, partnering with team leaders and managers on the identification of risks and implementation of appropriate operational and procedural controls, maintaining an in-depth knowledge of client employee share plans, developing expertise and awareness in all team members regarding transactional processes and procedures, client-plan level variations and associated risks, delivery within client service level agreements, internal quality control measures for the administration of share plans, maintenance of appropriate administration and processing records, reconciliation of accounts in an accurate and timely manner, meeting efficiency and quality assurance targets, management and coordination of incidental project requirements within EPS.

Additional responsibilities include preparing documents, correspondence, statements, and reports for clients, continuous and proactive focus on recommendations that will yield improved operational efficiency, system enhancements, revenue opportunities or risk reduction, participation as a team member and contribution to the ongoing success of the equity plan solutions business.

Experience and personal attributes required include a strong client service focus, ability to work under pressure, strong analytical and reconciliation skills, ability to teach and train team members regarding EPS systems, proactive patient persistent enthusiastic and committed, ability to research and resolve complex enquires and complaints, effective verbal and written communication skills including negotiating skills, demonstrated ability to effectively prioritise work, high level of initiative and motivation, flexible able to meet demanding deadlines and work additional hours when required, problem solving skills, and ability to work as part of a team.

Achieving outstanding results in this role requires excellent time management and organisational skills, with the ability to meet multiple deadlines and prioritise tasks effectively. The ideal candidate will be highly motivated, with a proven track record of delivering high-quality results in a fast-paced environment.

Link Group is a leading provider of technology-enabled administration solutions, offering a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, and employee share plans. We operate in twelve countries throughout Australasia Asia Africa the Middle East United Kingdom and Europe.

Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market-leading digital technology provided by our Technology division. We are building a dynamic client-focused caring and inclusive culture that is built on the foundations of an entrepreneurial spirit effective risk management empathy and trust underpinned by our core values.

We are an inclusive employer whose people work collaboratively. We encourage support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes continuous improvement and growth. Be part of the link group journey and together we will achieve our full potential.