Senior Employee Share Plans Executive

4 days ago

Sydney, New South Wales, Australia beBeeDirector Full time $135,000

Job Description:

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The Client Services Director, Employee Share Plans is responsible for ensuring an exceptional client experience in the management and execution of Automic Group's Employee Share Plan (ESP) services.

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Key Responsibilities:

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  • Customer Success & Relationship Management: Lead the Customer Success strategy for Employee Share Plans, ensuring a client-centric approach to service delivery.\
  • Build and maintain strong, long-term relationships with key clients, understanding their specific needs and providing tailored solutions.\
  • Act as the primary escalation point for client issues, ensuring swift resolution and maintaining high client satisfaction.\
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Operational Excellence & Service Delivery:

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  • Oversee the execution of Employee Share Plan administration services, ensuring seamless implementation and compliance with regulatory requirements.\
  • Collaborate with internal teams, including Product, Technology, and Operations, to enhance service delivery and address client needs.\
  • Develop and implement best practices for Employee Share Plan administration, ensuring efficiency, accuracy, and compliance.\
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Client Onboarding & Adoption:

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  • Manage the end-to-end onboarding process for new Employee Share Plan clients, ensuring a smooth transition and successful adoption.\
  • Conduct training and education sessions for clients to maximise their understanding and usage of Automic's ESP platform and services.\
  • Monitor and analyse client usage data to proactively address issues and enhance the client experience.\
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Business Growth & Retention:

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  • Identify opportunities for upselling and cross-selling additional services to existing clients.\
  • Develop and implement client engagement strategies to increase retention and loyalty.\
  • Work closely with the Sales and Marketing teams to support new business development initiatives.\
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Risk & Compliance Management:

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  • Ensure all Employee Share Plan services comply with relevant regulatory and governance requirements.\
  • Monitor changes in regulations and industry standards, proactively updating processes and client communication accordingly.\
  • Implement risk management frameworks to mitigate potential service or compliance risks.\
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Requirements:

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  • Bachelor's degree in Business, Finance, or a related field; advanced degree preferred.\
  • Proven leadership experience in client success, share plan administration, or a related field.\
  • Strong understanding of Employee Share Plans, compliance requirements, and best practices.\
  • Excellent communication skills (both written and verbal) and ability to engage with executive stakeholders.\
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Experience:

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  • Minimum 8 years of experience in customer success, corporate governance, or Employee Share Plan administration.\
  • Experience managing client relationships in a high-growth, technology-driven environment.\
  • Proven ability to drive operational efficiencies and enhance client satisfaction.\
  • Strong background in regulatory compliance and risk management within Employee Share Plans.\
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Automic Group Values:

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  • A positive and collaborative work culture.\
  • Employee recognition and rewards initiatives.\
  • Comprehensive training and ongoing development programs.\
  • Career advancement opportunities within the organisation.\
  • An impressive list of employee benefits including discounts on retail, bills, wellbeing, and entertainment.\

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