Security Operations Support Specialist

4 weeks ago

Launceston, Tasmania, Australia ReadyTech Full time

Job Summary: We're seeking a highly skilled Support Officer to join our team at ReadyTech, providing exceptional client service, resolving complex support issues, and fostering strong client relationships, with a focus on security and privacy operations.

About ReadyTech:

We're a stable, ASX-listed company with a strong track record of sustainable growth and a significant number of long-term customers. We offer a unique experience that will push you to be your best, provide career-building challenges, and numerous growth opportunities.

Job Description:

The Support Officer will be responsible for delivering high levels of client service to ReadyTech customers, answering technical questions, resolving complex support issues, and nurturing client relationships. This role will also involve assisting with the delivery of security and privacy operations to provide secure systems, applications, and services that meet the organization's business needs.

Key Responsibilities:

  • Identify, evaluate, and report on information security risks, practices, and projects.
  • Assist with the development of up-to-date information security policies, procedures, standards, and guidelines, and oversee their approval, dissemination, and maintenance.
  • Ensure that the security management program is compliant with applicable laws, regulations, and contractual requirements.
  • Help to champion information security program across the enterprise and foster a security-aware culture.
  • Help oversee the implementation of information security solutions that are innovative, cost-effective, and minimally disruptive.
  • Manage regular internal and external IT audit groups reviews, and the coordination of all required fixes.
  • Help report business metrics to measure the effectiveness of the security management program and increase the maturity of the program over time.
  • Organise technical reviews on systems and infrastructure and help provide recommendations for system improvement.
  • Implement security controls as per compliance requirements.
  • Ensure IT and infrastructure assets are maintained to ensure compliance around security.
  • Ensure IT assets and infrastructure are regularly patched and maintained based on vendor requirements.

Desired Skills:

  • Knowledge of security, risk, and control frameworks and standards such as ISO 27001 and 27002, ISM, NIST, and ITIL.
  • Systems administration or 1st level support.
  • SaaS knowledge.

ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness, and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status, and more - so that every single one of us can feel like we belong.

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