Senior Retail Operations Manager

3 days ago


Hyde Park, Queensland, Australia coles Full time

Are you a driven retail professional looking for a new challenge? As a Senior Retail Operations Manager at Coles, you'll play a critical role in delivering exceptional customer service and driving profitability in your store.

About the Role

You'll be responsible for managing the day-to-day operations of our Customer Click & Collect teams, inventory, and office activities. This will include overseeing the financial management of your store and ensuring efficient inventory processes are in place.

Able to influence and maintain effective working relationships with internal and external stakeholders, you'll also be responsible for promoting a one-team culture that celebrates success and prioritizes team members' health, safety, and wellbeing.

About You and Your Skills
  • To be proactive in driving continuous improvement of process and procedures, able to identify opportunities for growth and implement changes that drive results.
  • Able to influence and maintain effective working relationships with internal and external stakeholders, including customers, colleagues, and suppliers.
  • Customer-obsessed and continually seeking to better understand our diverse customer base, identifying opportunities to enhance their experience.
  • Promoting a one-team culture that celebrates success and prioritizes team members' health, safety, and wellbeing.
What We Offer

We offer a competitive salary of $120,000 - $150,000 per annum, depending on experience, as well as a range of benefits including:

  • A comprehensive employee rewards program.
  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.

In this role, you'll have the opportunity to make a real impact on the business and contribute to the success of Coles. If you're a motivated and results-driven individual who is passionate about delivering exceptional customer service, we'd love to hear from you



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