Retail Operations Manager

2 weeks ago


Hyde Park, Queensland, Australia coles Full time
About the Role

We're seeking a highly experienced Retail Operations Manager to drive store excellence and deliver exceptional customer service. Reporting to the Store Manager, you'll be responsible for the day-to-day management of our Customer Click & Collect teams, inventory, and office in-charge activities.

As a key member of our retail team, you'll play a critical role in driving profitability and ensuring seamless store operations. Your expertise will help us maintain high standards of customer service, while also promoting a positive and inclusive work environment.

About You and Your Skills
  • You'll need to be proactive in driving continuous improvement of processes and procedures, with a focus on enhancing customer experience and operational efficiency.
  • Able to influence and maintain effective working relationships with internal and external stakeholders, including colleagues, customers, and suppliers.
  • To be customer-obsessed and continually seek to better understand our diverse customers, their needs, and preferences.
  • Promote a one-team culture that celebrates success and prioritizes team members' health, safety, and wellbeing.
What We Offer

We offer a competitive salary of AU$85,000 - AU$105,000 per annum, depending on experience, plus additional benefits such as professional development opportunities and a collaborative work environment.



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