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Strategic Client Growth Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time
Job Overview

We're looking for a skilled professional to lead our customer success initiatives. As an Enterprise Customer Success Manager, you will be responsible for driving value realization for our clients, helping them integrate AI into their daily workflows and transforming the practice of law.

Your primary objective will be to own value realization for customers, act as a trusted expert, and guide them through the process of adopting our technology. You'll need to identify use cases, build lasting relationships, and partner with Account Executives to renew and expand our partnerships.

In this role, you'll be working closely with our customers to understand their needs, develop solutions, and deliver results. You'll need to be able to navigate complex organizations, foster champions, engage executive buyers, and build loyal advocates for our brand.

Responsibilities
  • Onboarding: Integrate our technology into customer workflows, provide data-backed best practices, and ensure optimal use of our AI solutions.
  • Training & Enablement: Champion the power of our technology, meet with end users, and position it as essential to strategic legal work.
  • Relationships: Navigate complex organizations, foster champions, engage executive buyers, and build loyal advocates for our brand.
  • Success Metrics: Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value realization and ROI.
  • Expansion and Renewal: Collaborate with Account Executives to maintain customer renewal readiness and leverage customer needs to drive expansions.
  • Product Feedback: Represent customer needs internally and relay insights back to Product and Engineering to continuously improve our platform.
Qualifications

We're looking for individuals with 3-4+ years of experience in customer-owning roles at tech or SaaS platforms. Ideal candidates should demonstrate comfort and experience with strategic planning, revenue-based prioritization, managing customer-facing projects and timelines, running in-person meetings with executives, mapping an organization, influencing stakeholders, driving key customer metrics and outcomes, owning a revenue target, demonstrating a strong point of view, and proactive self-management.

What We Offer
  • Ambitious Opportunity: Be part of building something special as a founding member of our team.
  • Structured Hybrid Working Arrangement: 3 days in our office, 2 days working from home.
  • Cross-Functional Collaboration: Opportunities to work on go-to-market initiatives, scaling sales strategy, and driving revenue growth.