Administrative Service Coordinator

2 days ago


Heidelberg, Victoria, Australia Mercy Hospitals Victoria Ltd Full time
About the Opportunity

The Private Consulting Suites is located at Mercy Hospital for Women. This role ensures a smooth operation of the office area to deliver excellent patient-centred customer service, producing high-quality communication and maintaining accurate records.

  • Access relevant practice management software to manage appointments and doctor clinics.
  • Meet and greet patients as the first point of contact, handling patient inquiries and requests.
  • Answer phone calls in a timely manner, directing them to the appropriate team member or department.
  • Provide administrative support to nominated doctors, including task management and reporting.
  • Issue accounts correctly and process payments, providing receipts to patients as required.
  • Reconcile daily banking, including EFTPOS transactions.
  • Maintain stock levels of medical consumables in consulting rooms, notifying staff of any issues or changes.
  • Liaise with internal and external parties, such as diagnostic services, Medicare, and Health Fund organisations, to resolve claims and requests.
  • Support the team with opening and closing procedures, daily practice administration, and additional duties as requested.
  • Ensure confidentiality in regards to patient care and all aspects of the Private Consulting Suites.
About You

You'll bring resilience, compassion, and a strong work ethic to this role. With excellent time management, organisational, and communication skills, you'll adapt to changing situations and problem-solve effectively.

  • A current Police Record Check and Working with Children Check are essential for this position.
Join Our Team

As a dedicated employee of Mercy Health, you'll be part of a diverse and inclusive team committed to delivering exceptional patient care. With opportunities for growth and development, you'll contribute to shaping the future of healthcare in Australia.



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