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Customer Acquisition and Onboarding Strategist

2 months ago

Hawthorn East, Victoria, Australia Coles Full time
About the Role

We are seeking a highly skilled Customer Acquisition and Onboarding Manager to join our Customer Lifecycle Management team. As a key member of our team, you will be responsible for developing and executing strategies to acquire and onboard new customers, driving business growth and customer satisfaction.

Key Responsibilities:

  • Develop and implement customer acquisition and onboarding strategies to drive business growth and customer satisfaction
  • Manage the onboarding process for new customers to ensure a smooth transition and grow key onboarding metrics
  • Partner with Customer, Loyalty, Digital and other key business functions to support the growth of Coles 1st Party Data
  • Focus on acquiring new customers and migrating existing known customers through various channels and marketing campaigns

Requirements:

  • Tertiary qualifications in Marketing/Business/Commerce
  • 5+ years' experience in CRM/Loyalty/Direct Marketing/Digital Marketing and Data
  • Highly developed Martech, data and analytics literacy
  • People management experience, desirable
  • Customer Segmentation and targeting
  • Campaign planning and delivery

About Us:

Coles is a leading Australian retailer with a strong commitment to customer satisfaction and business growth. We offer a dynamic and supportive work environment, with opportunities for professional development and career advancement.

What We Offer:

  • A competitive salary and benefits package
  • A dynamic and supportive work environment
  • Opportunities for professional development and career advancement

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your experience and qualifications.