Technical Customer Service Manager
2 days ago
We're seeking a customer service professional to join our team. This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment. You will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our reputation for excellence and expertise.
This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
You will lead a team dedicated to providing exceptional service to a knowledgeable B2B clientele, requiring a blend of people leadership, process improvement, and a deep understanding of customer needs in a technical industry. You'll play a key role in managing client relationships, supporting revenue growth, and strengthening our brand to support our broader commercial goals.
The ideal candidate has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet. Surveys can take from 10 minutes to 1 hour to complete. For over 20 years, we've been helping leading retail brands understand the experience they are delivering to their customers. You can become a customer service reviewer and provide valuable feedback to us. We value continuous improvement, teamwork, and collaboration. If you're passionate about delivering exceptional customer experiences, we'd love to hear from you.
-
Technical Customer Service Manager
2 days ago
Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000Job OpportunityA Customer Service Leader is required to manage a team and elevate customer service operations.This pivotal leadership role is designed for an experienced manager who thrives in a technical environment.The successful candidate will oversee the entire customer journey, ensuring every interaction reinforces a company's reputation for excellence...
-
Technical Customer Service Manager
2 days ago
Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,000Customer Service Leadership OpportunityThis role is a pivotal leadership position designed for an experienced and dynamic leader who thrives in a technical environment.The successful candidate will be responsible for overseeing the customer service journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's...
-
Technical Customer Service Manager
4 days ago
Brisbane, Queensland, Australia beBeeCustomerService Full timeJob TitleA customer-centric leader is required to manage a team of service specialists, focusing on delivering exceptional experiences for B2B clients in the technical industry.Key Responsibilities:Lead and mentor a high-performing team, promoting a culture of continuous improvement and knowledge sharing.Develop and implement customer service policies,...
-
Brisbane, Queensland, Australia beBeeCustomerService Full timeJob TitleWe are seeking an experienced and dynamic customer service operations manager to lead our customer service operations. This leadership role requires a hands-on manager who thrives in a technical, trade-focused environment.You will oversee the entire customer journey, from inquiry to post-sales support, ensuring interactions reinforce our client's...
-
Technical Customer Service Manager
2 days ago
Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $160,000Job OverviewWe are seeking a skilled and experienced leader to fill this key role. The ideal candidate will have a strong background in customer service management, with a proven track record of delivering exceptional results in a fast-paced environment.Key ResponsibilitiesLead and manage a team of customer service specialists, providing guidance and support...
-
Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,000Technical Customer Experience ManagerJob Summary:This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment.We are seeking an experienced and dynamic professional to lead and elevate our customer service operations.The ideal candidate will be responsible for overseeing the entire customer journey,...
-
Senior Technical Customer Service Manager
2 days ago
Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,000Senior Customer Experience LeaderWe are seeking an experienced and dynamic professional to lead and elevate our client's customer service operations. This pivotal leadership role is designed for a hands-on manager who thrives in a technical, trade-focused environment.The Senior Customer Experience Leader will oversee the entire customer journey, from initial...
-
Technical Customer Service Director
2 days ago
Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,000Customer Service Manager JobWe are seeking a professional to lead our customer service operations.This is a hands-on leadership role that focuses on managing the entire customer journey for a knowledgeable clientele in a technical industry.About the RoleYou will be responsible for leading a team dedicated to exceptional service, combining people leadership,...
-
Technical Customer Service Lead
45 minutes ago
Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,000Customer Service Manager RoleWe are seeking an experienced and dynamic customer service manager to join our organization. This pivotal leadership role requires a hands-on professional who thrives in a technical environment.Key Responsibilities:Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance,...
-
Technical Customer Service Lead
38 minutes ago
Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,800Customer Service Manager Job OpportunityThis pivotal leadership role is designed for a hands-on manager who thrives in a technical, trade-focused environment.The ideal candidate will oversee the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's reputation for excellence and expertise.Key...
