Global Technical Customer Service Manager

1 day ago

Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,000
Technical Customer Experience Manager

Job Summary:

This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment.

We are seeking an experienced and dynamic professional to lead and elevate our customer service operations.

The ideal candidate will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support.

  • Key Responsibilities:
  • Lead, mentor, and motivate a team of customer service specialists.
  • Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.
  • Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries.
  • Develop, implement, and regularly review customer service policies, programs, and procedures.
  • Analyse key performance metrics to drive operational efficiency within the customer service centre.
Requirements
  • A minimum of 1+ years of experience in a customer service management or team leadership role.
  • Bachelor's degree or equivalent.
  • Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.
  • Demonstrated ability to lead, develop, and inspire a team in a fast-paced environment.
  • Exceptional communication and interpersonal skills.
About This Role

This is an excellent opportunity to join a dynamic organisation and contribute to delivering exceptional customer experiences.

The successful candidate will have the opportunity to work with a talented team and make a significant impact on our business.

How To Apply

Applicants should submit their resume and a cover letter outlining their suitability for this role.

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