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Customer Service Coordinator

2 months ago

Toowoomba, Queensland, Australia Coates Hire Full time

About Coates Hire

We're a leading provider of equipment hire solutions, serving customers across various industries. Our team is dedicated to delivering exceptional service and support.

The Role

We're seeking a skilled Customer Service Coordinator to join our Toowoomba branch. As the first point of contact for customers, you'll be responsible for ensuring their needs are met with our equipment solutions.

Key Responsibilities

  • Address customer inquiries and concerns in a timely and professional manner
  • Generate hire schedules, quotes, and invoices to meet customer needs
  • Coordinate equipment deliveries, transfers, pick-ups, repairs, and breakdowns
  • Assist customers and colleagues in the yard with loading equipment

What We Offer

We provide our team members with a range of benefits and opportunities for growth, including:

  • Development and career progression pathways
  • Access to employee discounts, benefits, and wellbeing programs
  • Purchased additional leave program
  • Novated leasing and salary sacrifice
  • 12 weeks Paid Parental Leave in addition to government parental leave scheme
  • Volunteering opportunities through the Coates Foundation

Requirements

To be successful in this role, you'll need:

  • Previous face-to-face customer service experience
  • A desire to provide exceptional customer experience
  • General computer skills (MS Word, Excel, Outlook)
  • A quick and adaptable learner
  • Ability to lift and no mobility restrictions

Why Coates Hire?

We're committed to creating a workplace that values diversity, inclusion, and growth. Our team is passionate about delivering exceptional service and support to our customers. If you're looking for a challenging and rewarding role, we encourage you to apply.