Innovative Customer Experience Solutions Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $100,000 - $175,000
About the Job

Are you driven to create innovative solutions that transform customer experiences? Do you have a passion for harnessing the power of AI and automation to drive business growth?

This role offers an exciting opportunity to work with cutting-edge technologies and collaborate with cross-functional teams to deliver impactful results.

Job Description

Solution Engineer: You will serve as a trusted advisor to enterprise customers, guiding them through secure and scalable solution designs that integrate Dynamics 365 applications with conversational AI and end-to-end automation.

Lead Engagements: Orchestrate proofs of concept, demos, and architecture workshops to translate technical theory into effective contact-center solutions.

Accelerate Transformation: Migrate legacy CRMs, IVRs, and custom applications onto Dynamics 365 and Copilot-enabled Power Platform solutions, unlocking unified data, real-time insights, and AI-assisted service.

Craft Intelligent Experiences: Use Copilot Studio to build, test, and deploy custom copilots that handle routine inquiries, surface contextual knowledge, and escalate complex cases to agents with full conversation history.

Influence Product Direction: Provide feedback from frontline experiences to engineering teams to help Dynamics 365 and Copilot Studio continue to improve and delight customers.

Required Skills and Qualifications
  • Deep understanding of Dynamics 365, Power Platform, and Copilot Studio
  • Proven experience in solution design, implementation, and delivery
  • Excellent communication and collaboration skills
  • Ability to think creatively and outside the box
Benefits

This role offers a unique blend of technical challenge, creativity, and collaboration. If you are passionate about delivering exceptional customer experiences and driving business growth, this is an exciting opportunity to consider.

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