Customer Experience Innovator

1 week ago

Melbourne, Victoria, Australia beBeeExperience Full time $100,000 - $150,000
Job Title: Customer Experience Specialist

We are seeking a skilled and experienced professional to join our team as a Customer Experience Specialist. This role will play a key part in shaping the future of a global product used by thousands every day.

Key Responsibilities:

  • Conduct research and analysis to understand user needs, behaviors, pain points, and current experiences.
  • Design and conduct interviews, workshops, focus groups, surveys, and user testing to inform design decisions.
  • Lead solution design workshops with cross-functional teams to ensure customer-centric solutions.
  • Test solutions and recommend improvements to enhance user experience.
  • Advocate for customers across all program capabilities.

Required Skills and Qualifications:

  • Strong background in customer or user experience research and design.
  • Skilled in both qualitative and quantitative research methods.
  • Confident in facilitating workshops and engaging diverse customer groups.
  • Ability to work at pace and manage complex challenges.
  • Some design capability desirable, but not essential.

Benefits:

  • Shape the future of a product used globally by thousands every day.
  • Be part of a once-in-a-generation refresh and transformation program.
  • Work alongside a passionate team committed to meaningful customer impact.

Hybrid Work Environment:

3 days onsite/flexible environment allows for balance between collaboration and remote work.

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