
Customer Experience Innovation Lead
1 week ago
Job Title:
Customer Experience Innovation LeadAbout the Role:
We are seeking an experienced professional to lead our Customer Experience (CX) innovation initiatives, focusing on delivering exceptional digital experiences for our clients. This role will be responsible for driving strategic conversations, identifying opportunities, and developing solutions that align with our business objectives.
- Lead the development of CX innovation strategies, ensuring they are aligned with our business goals and customer needs.
- Partner with cross-functional teams to design and deliver innovative solutions that enhance customer experiences.
- Collaborate with stakeholders to gather requirements, develop use cases, and prioritize projects.
- Document and communicate project progress, highlighting successes and areas for improvement.
What We're Looking For:
Hands-on experience in customer data attributes, marketing automation, decision platforms, personalisation systems, and email platforms. Strong understanding of SDLC best practices and Agile methodologies. Excellent stakeholder management, workshop facilitation, and communication skills.
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