Professional Banking Advisor

3 weeks ago

Canberra, ACT, Australia ANZ Full time

About Us

We're shaping a world where people and communities thrive at ANZ. Our team is passionate about delivering a seamless banking experience for our customers.

  • As a Banking Consultant, you'll play a key role in helping to meet each customer's end-to-end financial needs and goals.
  • Our Retail Banking team is collaborative, and we're looking for someone who can act as a role model and peer coach to deliver the best possible customer experience.
  • At ANZ, we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require.

About the Role

As a Banking Consultant in our Retail Banking team, you'll have the opportunity to:

  • Provide our customers with a seamless branch experience by meeting each customer's end-to-end banking needs.
  • Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

  • Exceptional customer focus - retail experience is an advantage.
  • Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
  • Ability to multi-task and highly adaptable to change and ambiguity.
  • Willingness to work in a collaborative team environment.
  • Sound understanding of compliance.
  • Excellent communication and interpersonal skills.

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