Customer Service Professional

1 week ago


Canberra, ACT, Australia IMB Bank Full time

IMB Bank is a member-owned bank offering a full range of products and services in retail and business banking. Our purpose is to provide simple, competitive, and authentic banking that helps our members and communities be better off.

We are seeking an enthusiastic Customer Service Representative to join our Canberra Team, providing great service and support to IMB customers in relation to their financial needs.

Main aspects of the role include:

  • Having conversations and interactions with customers via all channels, including face-to-face, phone, and online, helping them with banking and insurance needs and enquiries.
  • Exploring new opportunities to find the right financial solutions that may improve their position.
  • Using various technologies, systems, and digital platforms, cash handling, and balancing.
  • Working with your Manager and team to collectively achieve branch goals and objectives.
  • Maintaining a high level of operational adherence in line with company and regulatory standards, policies, and procedures and carrying out administrative duties.

To carry out the role successfully, you'll need to demonstrate:

  • Experience in sales and service, preferably in retail, banking, or hospitality industries.
  • Cash handling experience and accurate eye for detail.
  • A learning mindset and ambition to build a career in the banking industry.
  • An aptitude for technology and proficiency in MS Office programs/apps.
  • Honesty and integrity, taking pride in diligently following procedures and policy in a regulated financial environment.
  • A flexible approach in the workplace, able to take initiative, prioritise work, and problem-solve to complete daily work requirements.
  • A genuine desire to help people, work directly with customers as well as work with and support a team.
  • The willingness to travel to branches within the region as required for training or staff relief purposes.

Salary: Estimated $60,000 - $80,000 per annum (dependent on location and experience), plus benefits.

Benefits include a supportive culture promoting inclusion and employee wellbeing, competitive remuneration, wellbeing days, product concessions, paid parental leave, purchased leave options, study assistance, corporate uniform, and investment in your learning and professional growth.



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