Technical Services Engineer, Partners

3 weeks ago

Sydney, New South Wales, Australia MongoDB Full time

MongoDB is a leading developer data platform that empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.

As a Technical Services Engineer at MongoDB, you will use your exceptional problem-solving and customer service skills, along with your deep technical experience, to advise customers and solve their complex MongoDB problems. You will be an expert in the entire MongoDB ecosystem, including database server, drivers, cloud, and infrastructure. This includes services such as Atlas (database as a service) and Cloud Manager (which helps customers with automation, backup, and monitoring of their MongoDB systems).

You will work alongside our largest customers and partners, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You will be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You will be an advocate for customers' and partners' needs, working with our product management and development teams on their behalf.

You will contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. Externally, you will work with many of MongoDB's top ISV partners and ensure excellence for our joint customers. In addition, you will be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem.

Key Responsibilities

  • Advise customers and solve complex MongoDB problems
  • Expertise in the entire MongoDB ecosystem
  • Work with customers and partners to resolve complex issues
  • Contribute to internal projects and software development
  • Mentor and ramp new team members

Requirements

  • Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
  • Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
  • Experience managing large scale databases (e.g. RDBMS or NoSQL)
  • Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
  • Experience building and maintaining complex mission-critical production database systems
  • Ability to read and write code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc
  • Experience working with APIs and other application integration technologies
  • Broad awareness of customer workloads and use cases, including performance, availability, and scalability
  • Experience analyzing issues holistically, from the application tier through the database, down to the storage
  • Genuine desire to help people
  • Ability to think on your feet, remain calm under pressure, and solve problems in real-time
  • Desire and ability to rapidly learn a wide variety of new technical skills
  • Collaboration: Ability to work collaboratively amongst cross-functional teams (partner, sales, support, customer success, etc)
  • Willingness and clarity of thoughts to be able to work in ambiguous multi-party situations where motivations and incentives are sometimes misaligned
  • General understanding of partner ecosystems

Bonus Points

  • Experience in one or more programming languages developing applications using a NoSQL or SQL database
  • Strong understanding of authentication systems such as LDAP, Kerberos, AD
  • Experience using or managing MongoDB
  • Experience using distributed version control systems, and in particular git
  • Experience using any cloud services stack such as AWS, Azure or GCP
  • Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators.
  • Experience in working software product teams, and familiarity with product release processes from planning to release

Success Measures

  • In 3 months, you'll have gained a deep understanding of MongoDB and its partner ecosystem. You will complete New Hire Training.
  • In 6 months, you will be comfortable working frontline with our customers and partners. You will also complete the MongoDB Certified DBA Associate exam.
  • In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently.

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