Field Service Engineer

1 month ago

Sydney, New South Wales, Australia DroneShield Limited Full time
About the Role

We are seeking a highly skilled Field Service Engineer to join our team at DroneShield Limited. As a Field Service Engineer, you will play a critical role in ensuring our customers receive the best possible support, from initial engagement to after-sales product support.

Key Responsibilities
  • Collaborate with the sales team to provide technical support to customers, reviewing system architectures and quotations for technical accuracy.
  • Serve as the primary customer interface for accounts from ordering through to installation, maintenance, and ongoing support.
  • Plan and manage installations of complex systems, ensuring seamless integration and minimal downtime.
  • Engage with customers to receive and document technical feedback, driving continuous improvement of our products and services.
  • Support new product development projects by serving as the voice of the customer to the engineering team, ensuring our products meet the evolving needs of our customers.
  • Perform end-user validation testing of new products and software releases, ensuring they meet the highest standards of quality and performance.
  • Provide remote and on-the-ground technical support to customers, resolving technical issues efficiently and effectively.
  • Conduct engineering investigation and analysis to resolve complex technical issues, leveraging your expertise to drive solutions.
  • Develop and maintain documentation of DroneShield systems and processes, ensuring continual improvements and knowledge sharing.
  • Establish and maintain close relationships with internal and external stakeholders, developing strong, reliable channels of communication with end customers from diverse technical and cultural backgrounds.
Requirements
  • Engineering or similar (quantitative) university degree is highly regarded.
  • Experience in a Field Service Engineering role, providing technical support directly to customers and managing projects with engineering teams.
  • Proficient with Linux operating system (essential).
  • Experience in testing of complex systems.
  • Experience with telecommunications, radio frequency, and/or electronic warfare is highly regarded.
  • Knowledge from a range of engineering fields and history collaborating with stakeholders and subject matter experts from various backgrounds.
  • Existing Defence Security Clearance is preferred but not essential.

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