Guest Service Ambassador
1 day ago
Job Opportunity:
">- Deliver exceptional customer experiences by providing a warm and welcoming reception to guests.
- Maintain clear, courteous communication with guests, colleagues, and stakeholders across various channels.
- Process guest reservations, updates, and special requests accurately using property management systems.
- Act as the primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and making recommendations to enhance their experience.
Key Responsibilities:
">- Provide efficient check-in services to guests upon arrival, addressing any immediate inquiries or needs.
- Communicate effectively with guests, colleagues, and stakeholders through in-person, phone, and email interactions.
- Manage guest reservations, updates, and special requests seamlessly, utilizing property management systems.
- Offer personalized recommendations to guests to improve their overall experience.
What We Offer:
">- A dynamic work environment that values exceptional customer service.
- Ongoing training and development opportunities to enhance skills and knowledge.
- A collaborative team atmosphere that supports colleague well-being.
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