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Customer Service Excellence Leader
2 weeks ago
Customer Service Excellence Leader
A visionary leader is sought after to spearhead a high-performing customer service team in a dynamic virtual environment.
This role requires an individual with exceptional leadership and coaching skills, able to foster a positive culture and drive process improvements while delivering outstanding customer service.
- Leadership & Development: Manage and mentor a high-performing customer service team, promoting growth and collaboration within the team.
- Process Improvement: Implement strategic changes to enhance operational efficiency, audit compliance, and service delivery.
- Stakeholder Management: Develop and maintain strong relationships with internal and external stakeholders, ensuring effective communication and issue resolution.
- Reporting & Analytics: Oversee operational reporting, utilizing data insights to inform business decisions and maximize productivity.
- Prioritization & Time Management: Effectively manage competing priorities, workload, and strategic objectives to achieve business goals.
Qualifications:
Required:
- Minimum 5 years of experience in a customer-facing role, including at least 2+ years managing a high-performing team.
- Strong understanding of customer service operations and impact in the industry.
- Full working rights in Australia.
Preferred:
- Track record of successful process improvement through identifying inefficiencies and implementing smarter workflows.
- Ability to handle difficult conversations with stakeholders while maintaining professionalism and fostering productive relationships.
- Adaptability and willingness to learn, thrive in a dynamic business environment.
- Proven ability to balance competing priorities with a proactive and optimistic mindset.
- Proficiency in relevant software, including JDE, Power BI, and advanced Excel (SQL experience a plus).
Benefits:
Enjoy a competitive salary and benefits package, including paid parental leave, career development programs, financial incentives, and wellness perks.
Flexible work arrangement options, allowing for remote or hybrid work while leading a high-impact team.
Opportunities for growth and professional development in a rapidly evolving business environment.
Collaborative and supportive team culture, prioritizing employee well-being and success.
Apply by submitting your CV and a brief statement explaining your interest in this role.
