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Unlock Customer Excellence

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time $80,000 - $120,000

We are seeking an exceptional Customer Experience Leader to join our team. This is a fantastic opportunity for a motivated and passionate individual to drive customer satisfaction and loyalty.

Job Description:
  • Motivate and lead your team to deliver world-class customer experiences that promote customer loyalty and contribute to revenue growth
  • Develop and implement strategies to enhance customer engagement and retention

The ideal candidate will be a natural people leader who can inspire and motivate their team to achieve excellence in customer service. They will have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.

This role offers a unique opportunity to make a real difference in the lives of our customers and contribute to the success of our business. If you are a customer-focused individual who is passionate about delivering exceptional results, we would love to hear from you.

Required Skills and Qualifications:
  • Proven experience in a customer-facing role, with a focus on driving customer satisfaction and loyalty
  • Excellent leadership and motivational skills, with the ability to inspire and develop high-performing teams
  • Strong communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
Benefits:
  • An exclusive discount card for various retailers and brands
  • A comprehensive Employee Assistance Program (EAP) offering critical incident support, career development, and lifestyle coaching
  • Opportunities for professional growth and development within a dynamic and forward-thinking organization
About Us:

We are a leading retailer committed to providing exceptional customer experiences and driving business success through innovation and teamwork. We believe in creating a positive and inclusive work environment that values diversity, equity, and inclusion. Join us in shaping the future of retail and making a real difference in the lives of our customers.