National Freight Forwarding Customer Service Representative

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $100,000

Exceptional Customer Service Professionals are sought after by a national freight forwarder. This role offers an exciting opportunity to maintain a portfolio of accounts, ensuring seamless freight movements and strong relationships with external stakeholders.

About the Role

A key position is available for a skilled operator who can leverage their experience in international freight forwarding to deliver results. As a customer service representative, you will be responsible for maintaining a portfolio of accounts nationally, ensuring smooth freight movements, and building strong relationships with external stakeholders.

Key Responsibilities:

  • Maintain and service a portfolio of accounts nationally.
  • Ensure all movements are delivered in full and on time (DIFOT) through strong reporting structures.
  • Provide daily status reports and troubleshoot potential issues.
  • Work closely with internal stakeholders to minimize delays.
  • Build strong relationships with external stakeholders.

Requirements:

  • 3-5 years of experience in a logistics-based customer service role.
  • Understanding of the end-to-end import/export freight forwarder process.
  • Professional appearance and approach to the workday.
  • Demonstrated ability to explain current internal and external relationships.
  • Strong computer literacy (Excel/Word/PowerPoint).

Benefits:

  • Botany location.
  • Additional training and guidance provided.
  • Immediate start.

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