Freight Forwarding

2 weeks ago

Sydney, New South Wales, Australia People Group Full time

Join an incredible team as a Customer Service Executive
- Thriving on teamwork and strong partnerships.
- Salary package up to $85,000 + Super

**Customer Service Executive - Sydney**

**Your new company**
As a global freight forwarder, they are dedicated to delivering exceptional service excellence worldwide. With expertise in international logistics, they specialize in efficiently managing shipments across the globe. Their priority is to ensure swift and reliable delivery to any destination, providing peace of mind for their clients.

**Your new role-** **Customer Service Executive**

**Your job duties & responsibilities as a Customer Service Executive include but are not limited to the following**:

- Maintain Portfolio of clients as assigned.
- Maintain Client Work Instructions and request changes with Client Implementation for SOP amendments.
- Order follow-up using in-house systems
- Monthly / Quarterly Rates maintenance for key customers based on the Account Manager's instructions.
- Handling quotations, and costings to win business
- Handle customer inquiries and help as required
- Manage order status reports / In transit reports for clients

**What you will need to succeed**
- Thorough understanding and experience within freight forwarding
- Customer Service Executive experience
- Good communication and interpersonal skills, with the ability to communicate effectively both verbally and in writing
- Customer service driven attitude with the ability to find efficient solutions for the customer
- Ability to understand and improve processes and IT system settings in order to understand and map complex customer requirements
- Highly motivated, proactive attitude, taking preventive actions with the goal of customer retention
- Innovative, demonstrate initiative, and be highly adaptive to the changing environment
- Co-operative working style, informing internal stakeholders/departments pro-actively
- Ability to build and maintain relationships with clients
- Time management and prioritization skills

**What you'll get in return**
- As a Customer Service Executive you will have a brilliant career opportunity within the freight forwarding space where you will work in a mentoring and supportive environment with a collaborative operational team.
- Your salary will be highly competitive, and you will be able to own the role at hand.

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion.

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