Resort Front Desk Coordinator
2 days ago
About RAC Monkey Mia Dolphin Resort
Located in Western Australia's Northwest, this resort is situated within the remarkable Shark Bay World Heritage Area, close to pristine beaches.
We are seeking a Front Office Attendant to join our friendly team on a full-time basis. This role would be ideal for a local or someone looking to relocate from Perth - accommodation is available at a reduced cost allowing the right candidate to live and work on-site.
If you are passionate about tourism, travel, and great customer service, this could be your next big adventure
Your Day-to-Day Tasks
- Provide exceptional customer service at the front office, ensuring all guests receive a warm welcome to the resort, and assist with all aspects of their stay.
- Answer incoming phone calls and provide support via phone and email.
- Assist groups with their bookings and stay at the resort, including school groups, weddings, and events.
- Contribute to the general operations of the resort.
- Be on call 3 nights per week, covering the Duty Manager's days off and afternoon/night shifts at reception.
The Ideal Candidate
- Demonstrate outstanding customer service skills.
- Prior experience in administration is highly regarded.
- Familiarity with guest reservation software (NewBook) is an advantage.
- Show strong time-management, organisation, and multi-tasking abilities.
What We Offer
- Comprehensive training.
- A competitive salary of AU$55,000 - $65,000 per annum.
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