Financial Services Professional
1 month ago
About Us
We're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers.
About the Role
As a Financial Services Professional in our Retail Banking team, you'll play a key role in helping to provide customers with a seamless banking experience. You'll meet each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations, and educating them on digital solutions.
You'll be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience. You'll be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ.
Key Responsibilities
- Provide customers with a seamless branch experience by meeting each customer's end-to-end banking needs.
- Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
- Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
- Actively participate in and support bank programs and initiatives.
- Take responsibility to 'know your customer' from a risk perspective.
- Ensure compliance with ANZ and branch policies and procedures.
What We're Looking For
We're looking for someone with exceptional customer focus, retail experience, and the ability to multi-task and adapt to change. You'll also need to be willing to work in a collaborative team environment and have sound understanding of compliance. Excellent communication and interpersonal skills are a must.
What You'll Get
At ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. You'll be part of a diverse and inclusive team, and we offer a range of flexible working arrangements and benefits to support your well-being.
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