Relationship Manager

1 day ago

Sydney, New South Wales, Australia Iress Full time
About the Role

We are seeking a skilled Relationship Manager to join our team at Iress. As a Relationship Manager, you will play a crucial role in managing and nurturing client relationships with our Buyside clients to drive business growth and customer satisfaction.

Key Responsibilities
  • Client Engagement and Retention: Building and maintaining strong, long-lasting relationships with Iress Buyside clients by understanding their needs and ensuring high levels of customer satisfaction.
  • Key Contact Point: Acting as the main point of contact for a subset of Iress Buyside clients, addressing their queries and concerns, and providing efficient resolution to issues to enhance the customer experience.
  • Sales and Business Development: Identifying new business opportunities, cross-selling and upselling Iress products and services.
  • Product Knowledge: Gaining in-depth knowledge of the Iress suite of products and services to effectively communicate their benefits and features to clients.
  • Product and Service Feedback and Improvement: Gathering Buyside client feedback to identify areas for improvement, advocating for customer needs within the company, and contributing to the development of new products / features.
  • Market Analysis: Keeping abreast of industry trends, market conditions, and competitor activities.
  • Collaboration: Working closely with other departments, such as marketing, product development, product support, professional services and finance to ensure a cohesive approach to client management and to drive overall business objectives.
What You Will Bring
  • Previous experience within the Financial Markets Industry.
  • Proven track record within an Account Management / Relationship Management role.
  • Strong commercial and business acumen.
  • Deep understanding and knowledge of Buyside Industry practices, business environment and technology requirements.
  • Excellent communication, relationship building and networking skills.
  • Excellent analytical skills to evaluate the client, competitors, industry landscapes and make recommendations to drive profitability and gain market share.
  • Strong influencing, negotiation, critical thinking and problem solving skills.
  • Strong team working ability, able to effectively collaborate and coordinate with other Iress teams.
  • The ability to effectively work under pressure and to targets, ensuring that excellent service is delivered at all times.
Why Work with Us
  • 8 additional paid days per year to extend your weekends.
  • Hybrid working.
  • Generous cash bonus for every successful referral.
  • Starting school leave - 8.5 days of leave to assist your children with the transition to school.
  • Up to 26 weeks' paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work.
  • 3 days' paid leave per year to participate in charity initiatives.
  • Discounted health insurance premiums.
  • Access to learning and development programs through Udemy.

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