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Billing Specialist
2 months ago
The Opportunity
As a Billing Specialist at Worldline, you will be responsible for delivering exceptional customer service to our merchants related to billing activities and queries. This role reports directly to the Head of Billing, Field and Logistics.
Your Key Responsibilities
- Action and resolve customer requests and enquiries in a timely and professional manner.
- Perform outbound calls to customers to address billing cycles and resolve any discrepancies.
- Conduct data analysis to identify financial mismatches and provide insights to improve the billing process.
- Focus on delivering high-quality customer outcomes in every interaction.
- Assist the Head of Billing with reporting requirements and ensure all procedure guides and work instructions are up-to-date.
- Participate in team meetings and contribute to process improvement initiatives.
- Identify and recommend opportunities to enhance the end-to-end process.
- Collaborate with stakeholders and participate in projects as required.
- Train and develop other team members as needed.
Requirements
- Previous customer service experience in the financial services or payments industry (2 years).
- Experience with workflow management and phone-based systems.
- High level of attention to detail and strong communication skills.
- Ability to work with data and identify trends.
- Strong problem-solving skills.
What We Offer
At Worldline, we provide a flexible and dynamic work environment that empowers you to learn, grow, and accelerate your career. You'll have access to a range of benefits, including:
- A range of health and wellbeing discounts for gym, nutrition, and sporting gear.
- Learning and development opportunities to build your skills.
- Additional leave options to support families, work in the community, or take a career break.
- Monthly in-person and virtual social events.
- Volunteering leave to support CSR activities.
- Plus other perks and benefits (e.g. novated leasing options).
We have modern offices and services to support our people, including a parent's room, prayer room, and end-of-trip facilities. We also provide EAP services, including financial counselling, to support managers, employees, and their families.
