Customer Experience Professional

1 day ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time $70,712

Unlock a rewarding career as a Customer Experience Professional.

We are seeking an exceptional individual to join our Operations team, responsible for ensuring the safety and security of residents, and delivering an exceptional customer experience. Key responsibilities include conducting nightly audits, managing night shift operations, verifying guest accounts, and maintaining accurate records.

This role requires excellent written and verbal communication skills, outstanding organizational abilities, and proficiency in Microsoft Office suite and database management systems. Leadership and supervisory experience is highly valued.

Key Requirements:

  • Minimum 2 years' experience in a customer service/operations role.
  • Excellent written and verbal communication skills.
  • Outstanding organizational skills, with the ability to manage competing priorities without compromising accuracy and customer service.
  • Computer literacy, with proficiency in Microsoft Office suite and database management systems.
  • Leadership and supervisory experience and skills.

Benefits:

  • A day off to celebrate your birthday.
  • A recharge day.
  • 'Escapes' – stay at any of our buildings in any state for up to 5 nights free of charge.
  • Referral bonuses.
  • EAP, Sonder & Duress support.

About Us:

We honor and welcome the rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives.

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